Skip to content
SPARK Bottleneck Quiz

Privacy Policy

Last updated: 14 June 2025

Ryan Bailey Consulting Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal data under UK GDPR and the Data Protection Act 2018.

1. Information We Collect

  • Contact details: name, email, phone

  • Form data: e.g., “Main Bottleneck” responses

  • Session notes/recordings (if approved)

  • Usage data: website interactions via cookies and analytics

2. Legal Basis for Processing

  • Contractual necessity: to deliver agreed consulting services

  • Legitimate interest: improving services and preventing fraud

  • Consent (optional): if you opt-in to receive marketing or updates

3. How We Use Your Data

  • To communicate about your booking or next steps

  • To deliver services (sessions, advice, materials)

  • To send insights based on your form responses

  • To improve our offerings and website experience

  • To comply with legal obligations (e.g., taxes)

4. Data Sharing

We may share your data with:

  • Service providers (HubSpot, Zoom, Stripe, PayPal)

  • Analytics platforms (Google Analytics)

  • Legal authorities, if required by law

We do not sell your personal data.

5. International Transfers

Some services operate outside the UK/EU (e.g., HubSpot, Zoom in the US). We ensure adequate protection via Standard Contractual Clauses or Privacy Shield certifications.

6. Cookies & Tracking

We use cookies and tracking tools for site performance, analytics, and remarketing. You can manage your preferences via your browser settings.

7. Data Retention

  • Please keep session materials and recordings: up to 30 days (unless otherwise agreed)

  • Client records: retained for 6 years for accounting/legal compliance

  • Contact data: kept until you request deletion or unsubscribe

8. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or erase your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent (for marketing)

  • File a complaint with the ICO

Please contact us at privacy@rbcon.co.uk or call 07864 776512.

9. Data Security

We implement appropriate technical and organizational safeguards, including encryption and access controls, to protect your data.

10. Policy Updates

We may update this policy occasionally (next review: June 2026). We’ll notify you of significant changes via email or on our website.

11. Contact & Complaints

If you have questions or wish to exercise your rights, please contact us at:

  • Email: privacy@rbcon.co.uk

  • Phone: 07864 776512

  • Address: 178 Long Street, Tamworth, B78 1QA, UK

If you're not satisfied, you can also contact the Information Commissioner’s Office (ICO).